Our Commitment to Reliability
TieDyed Analytics Lab operates mission-critical infrastructure for textile chemistry testing and compliance certification. Manufacturers worldwide depend on our Services for time-sensitive analytical results, regulatory compliance tracking, and safety-critical notifications. This Trust Center provides transparency into our operational standards, security practices, and reliability commitments.
Service Level Agreements
99.99% Uptime Guarantee
Our platform infrastructure maintains 99.99% uptime, ensuring continuous availability for critical testing operations and notification delivery. Scheduled maintenance is performed during low-traffic windows with advance notice.
Real-Time Alert Delivery
Critical safety notifications and contamination alerts are delivered within seconds of detection. Standard test results and compliance notifications are delivered within 5 minutes of completion.
24/7 System Monitoring
Continuous monitoring of all infrastructure components with automated failover and redundancy systems. Incident response team available around the clock for critical issues.
Geographic Redundancy
Data centers in multiple geographic regions ensure business continuity. Automated failover mechanisms maintain service availability during regional outages.
Security & Compliance
ISO 17025 Accreditation
Our laboratory operations are accredited to ISO/IEC 17025:2017 standards for testing and calibration laboratories. This accreditation ensures technical competence and reliable results.
Data Protection Compliance
We maintain compliance with GDPR, CCPA, and other applicable data protection regulations. Regular audits verify adherence to privacy requirements and data handling procedures.
Email Authentication Standards
All transactional emails implement SPF, DKIM, and DMARC authentication protocols. This prevents email spoofing and ensures recipients can verify message authenticity.
Encryption Standards
TLS 1.3 encryption for all data in transit. AES-256 encryption for data at rest. End-to-end encryption for sensitive laboratory results and compliance documentation.
Infrastructure & Operations
Manufacturing professionals receiving critical testing notifications
Manufacturers relying on our compliance infrastructure
Transactional alerts and test results delivered
Email Delivery Infrastructure
Our notification system utilizes enterprise-grade email service providers (Mailgun, AWS SES) with proven deliverability track records. We maintain:
- Dedicated IP addresses with established sender reputation
- Automated bounce and complaint handling
- Real-time delivery monitoring and alerting
- Compliance with CAN-SPAM Act and international anti-spam regulations
- Regular ISP feedback loop monitoring
Transactional Email Policy
100% Transactional Communications
We send only transactional emails related to active service contracts. We do not send marketing emails, promotional content, or unsolicited commercial messages.
Email Categories
Critical Safety Alerts
Immediate notifications for contamination detection, hazardous material findings, or urgent safety concerns requiring immediate action.
Test Results & Reports
Laboratory analysis results, compliance certificates, chain-of-custody documentation, and analytical reports.
Compliance Notifications
Certification expiration warnings, renewal reminders, regulatory deadline alerts, and compliance status updates.
System & Account Messages
Authentication notifications, password resets, account security alerts, and service-related system messages.
Incident Response & Business Continuity
We maintain comprehensive incident response and business continuity plans to ensure uninterrupted service delivery:
Incident Detection
- Real-time system monitoring and alerting
- Automated anomaly detection
- Performance degradation tracking
- Security event monitoring
Response Procedures
- 24/7 on-call incident response team
- Automated failover to backup systems
- Client notification protocols
- Post-incident analysis and reporting
Contact & Support
For questions about our trust and reliability practices, security inquiries, or compliance documentation requests:
TieDyed Analytics Lab
Trust & Security Team
233 S Wacker Drive, Suite 7000
Chicago, IL 60606
United States